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The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

Despite this, the casino had cancelled the withdrawals citing they exceeded the daily limit. The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team.

Upon reaching the next level in the VIP Program I didn't receive the rewards, you may wonder why, huh?

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We are sorry that your experience at PinoCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] We’ll work with you to resolve any issues as quickly as possible.

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The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.

The player from Georgia faced issues with withdrawal attempts being canceled for a week without reason. Despite contacting customer service, there was no resolution, leading the player to suspect the site was a scam.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

In our casino reviews, we click always collect data about available languages and customer support options. In the table below, you can see an overview of language options at PinoCasino.

По времени, в какой степени вы выберете что-либо, вес попадет в билет.